Frequently Asked Questions (FAQ)

We have a 14-day return policy, which means you can request a return within 14 days of receiving your item(s).

A return is only eligible if the item:

• Is in the same condition as when received (unused due to hygiene reasons)
• Is returned with labels
• Is in the original packaging
• Includes proof of purchase (receipt or order confirmation)

Items purchased on sale cannot be returned.

Requesting a return:
Please contact us first via info@blueskygellak.nl. We will process your return request. Only after this can you return your item(s). Items sent back to us without a previously requested return will not be accepted.

Download and fill out the return form here. Include the form with your return shipment.

Return costs are at your own expense.

Blueskygellak.nl
Kerkenbos 1063G
6546BB Nijmegen

If you would like to exchange your item(s), we apply the same policy as for returns.

We have a 14-day exchange policy. This means that you can request an exchange within 14 days of receiving your item(s).

An exchange is only eligible if the item:

• Is in the same condition as when received (unused due to hygiene)
• Is returned with labels
• Is in the original packaging
• Includes proof of purchase (receipt or order confirmation)

Items purchased on sale cannot be returned.

Requesting an exchange:
Please first contact us at info@blueskygellak.nl. We will process your exchange request. Only after that can you return your item(s) for an exchange. Items sent back to us without a prior return request will not be accepted.

Download and fill out the return form here. Fill in what you would like to return and, in the table below, which item you would like in exchange. Include the form in your return shipment.

Exchange costs are at your own expense.

Blueskygellak.nl
Kerkenbos 1063G
6546BB Nijmegen

Once we have received and inspected your return, we will notify you. We will also let you know whether the return has been approved.

If approved, the amount will be automatically refunded via the original payment method within ten business days. Please allow for processing time by your bank or credit card company.

**Please contact us at info@blueskygellak.nl** if it has been more than **15 business days** since your return was approved.

We are sorry to hear that your order contains damaged or defective products. To resolve the issue quickly, please contact us at info@blueskygellak.nl. Please include your order number, attach clear photos of the damaged or defective item(s), and briefly describe your situation/problem. We are happy to help you resolve this as smoothly as possible.

Please contact us at info@blueskygellak.nl. Include your order number, attach clear photos of the damaged or defective items, and briefly explain your situation/problem. Normal wear and tear is not covered by replacement/refund; in the event of a suspected manufacturing defect or unreasonable damage, we will look for a solution.

Yes, absolutely, you can use our Bluesky gel polish products for at least 12 months after opening with the same quality, provided you store them in a cool, dark place away from sunlight. There is a one-year warranty on UV lamps and other equipment.

If you have any complaints about your product or your order, this is of course very annoying. You can notify us of this via our contact page.

We recommend that you first make any complaints known to us before you approach an external disputes committee, mediator, or judge.

If this does not lead to a solution, it is possible to register your dispute for mediation via Webwinkelkeur